No, this article is not a coding guideline. It is a statement on why a coding guideline is needed, which tools to be used to validate compliance and how to integrate it into a mature development an...

It would be great if we at least had consensus about what a Definition of Ready and a Definition of Done is in the first place. There are so many different opinions, variants, beliefs. It is what...

Managing access to specific users or groups of users can be confusing. It is helpful to agree on terminology in the first place: A role (in the ServiceNow context) is a type of configuration that ...

In the past (well, for many customers still at the current day), individual changes (or “customizations”) were done and captured in update sets. These update sets were then deployed selectively. An...