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The pathetic pace of cloud adoption is our fault. Here's what needs to change.

The pathetic pace of cloud adoption is our fault. Here's what needs to change.

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Team development and CreateNow Polo shirts

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We are delighted that Cloud Sherpas, a Preferred Services Partner for ServiceNow, is providing a Content Management System (CMS) Workshop for ServiceNow customers in Atlanta. Cloud Sherpas has deli...

CMS Workshop for Atlanta ServiceNow Customers

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The ServiceNow NowForums in [Paris](http://www.servicenowforum.com/fr/) , [Mainz](http://www.servicenowforum.com/de/) , and [London](http://www.servicenowforum.com/uk/) are just around the corner. ...

NowForum: The CIO Holy Grail - Reducing IT Costs AND Improving Service

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In a previous post, I offered some observations intended to help you to decide if your enterprise is [ready for IT transformation](%20http://community.servicenow.com/blog/michael-dortch/it-transfor...

The Path to IT Transformation: Walk, Then Run, Then Soar

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Using Orchestration to move an AD user to another OU container

Using Orchestration to move an AD user to another OU container

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Pre Calgary Update Set Version Generator

Pre Calgary Update Set Version Generator

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I have had this bit of information for sometime and I have to thank a customer and friends of mine I was working with about a year ago: Roy Walton and Tim Warren. They are the brains behind this bl...

Running Active Directory CMDLETS in your workflow with Powershell

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Recently I discovered a little trick with GlideRecords that would’ve made my life a lot easier with previous projects if I knew it existed. As it stands, out of the box, the GlideRecord API does n...

Posts from September 2013 on Service Now Gems

servicenowgems.com · almost 13 years
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Why lead? Why innovate? Why catalyze while others react? Here's what I learned last week in Dallas…I had the pleasure of presenting our roadmap to 150 new friends at our loud, proud, Texas-sized Da...

Why innovate? What I learned from a wise CTO in Dallas.

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Overriding ServiceNow Form View Inheritance - ServiceNow Guru

Overriding ServiceNow Form View Inheritance - ServiceNow Guru

Import · almost 13 years
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NowForum: This Is London Calling

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6+ years ago when I was an admin first being introduced to ServiceNow, I remember being blown away by how simple it was to personalize forms, add fields, and design custom form views. Custom views ...

How to Override the Inheritance of Form Views in ServiceNow

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There is less than a month to go until the ServiceNow European roadshow visits Paris, Mainz, and London for the [NowForum events from 8-10 October 2013](http://www.servicenowforum.com/).More detail...

NowForum: The CreateNow rules of engagement

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I am pleased to confirm that the next User Group date has now been confirmed for Wednesday 27th November in London. The event is being kindly hosted by Focus Group, further details about which, inc...

Next UK ServiceNow User Group confirmed for Wednesday November 27th

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I have often a problem analyzing unfamiliar implementation that I don't know, where a function call or a log trace is placed. Because there may be a "couple" of scripts in ServiceNow you can spend ...

Find a code or a character string in the database

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Have you ever wondered about all the different locations in ServiceNow where code can be present?Bet it just keeps you up at night doesn't it?Well, I was wanting a comprehensive list of coding loca...

Where Does All The Code Hide?

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Ah "incidents." That IT service management (ITSM) word we in IT use to describe customer issues that, rather awkwardly, means absolutely nothing to them — unlike IT "failure," "issue," and "problem...

Whose Incident Priority Is It Anyway?

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Development Process in ServiceNow

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SCOM 2012 - Consuming ServiceNow Web Services with Microsoft Orchestrator

SCOM 2012 - Consuming ServiceNow Web Services with Microsoft Orchestrator

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Who said IT service management (ITSM) tools aren't interesting (or flexible)? One of the highlights of ServiceNow's Knowledge 13 global customer event in Las Vegas last May was the inaugural Servic...

NowForum: The ServiceNow CreateNow Hackathon Comes To Europe

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7 Practical Tips For Marketing IT To Business Stakeholders

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Announcing the CreateNow Developer contests in Paris, Frankfurt and London Video

Announcing the CreateNow Developer contests in Paris, Frankfurt and London

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Deliver the proverbial "more with less," or just more-for-the-same-cost as IT-dependency increases. Better understand the needs and expectations of business colleagues and customers (and to deliv...

NowForum: Valuable Content, Peer-Networking, and the Art of the ITSM-Possible

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In case you haven't already read about it, automotive finance leader and [exemplary ServiceNow customer](http://www.servicenow.com/knowledge.do?sysparm%5Fdocument%5Fkey=kb%5Fknowledge,1678320b0a0a3...

Improve Custom Apps at Your Enterprise: Create Your Own Hackathon!

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