ServiceNow News
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Use Now Assist to instantly generate, refine, and insert resolution notes that speed up wrap‑up time and streamline case closure in the CSM/FSM Configurable Workspace. ServiceNow product doc...
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Generate the resolution notes for a case by using Now Assist for Customer Service Management (CSM)
ServiceNow Documentation
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6 months
Our next Developer Meetup has been officially announced, and this time, everyone can join!
This meetup is a great opportunity for ServiceNow developers and enthusiasts to connect, share kn...
Greek Developer Meetup (Virtual) - March 14th 14:00
New article articles in ServiceNow Community
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6 months
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Every purchase isn’t the same—and sometimes, a simple price and quantity just aren’t enough. Procurement teams often need extra details at checkout, especially when different products require diffe...
Adding Clarity at Checkout: Line‑Level Questions in Sourcing and Procurement Operations
New article articles in ServiceNow Community
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6 months
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If you’ve ever shopped across regions—or bought something on behalf of someone in another country—you know how confusing prices can get. A number on the screen doesn’t always tell the full story wh...
Making Global Shopping Feel Local in Sourcing and Procurement Operations
New article articles in ServiceNow Community
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6 months
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Identify Similar Records uses AI search to proactively surface related or duplicate demand records, helping Demand Managers maintain a cleaner, more accurate backlog.
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Identify demand duplication & maintain a cleaner demand backlog with AI-powered similarity detection
New article articles in ServiceNow Community
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6 months
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Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service ...
WIIMLT - Modeling accurate enough
New article articles in ServiceNow Community
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6 months
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Food has a way of carrying families' stories and traditions. Three ServiceNow employees share the dishes that were passed down to them and that they hope to pass on to the next generation. They’re ...
Video
Our shared table: Celebrating foods across generations and countries
ServiceNow
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6 months
Big Blue has been saying this itself since 2013
IBM’s share price slumped by 13 percent on Monday, seemingly caused by investors reacting to an Anthropic blog post that points out its Claude Code...
IBM stock dives after Anthropic points out AI can rewrite COBOL fast
The Register articles about Servicenow
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6 months
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The Service Selector in the Financial Services Workspace empowers agents to create the right case type or service request in seconds—reducing errors and accelerating time-to-resolution.
Have your ...
Enable and configure the Financial Services Service Selector in FSO
New article articles in ServiceNow Community
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6 months
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This video is a short demo of the Regulatory Action Plan Generator, which uses Agentic AI to generate AI-driven regulatory action plans based on historical alerts and prior implementations.
Video
What's New in Dec. 2025: IRM Reg Change Mgmt - Action Plan Generator using Agentic AI
ServiceNow Community
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6 months
In this demo, see how Gen AI automates the mapping of incoming regulatory alerts to internal business controls in ServiceNow Integrated Risk Management (IRM), making compliance easier and faster. T...
Video
What's new in Zurich: IRM and Now Assist Regulatory change to control mapping
ServiceNow Community
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6 months
In this demo, see how Gen AI can be used to summarize risk event data throughout its lifecycle, including root cause analysis, recovery actions, and legal expenses. Risk managers can analyze the da...
Video
What's New in Zurich: Now Assist for IRM: Risk Event Summarization in Advanced Risk
ServiceNow Community
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6 months
Hello Columbus SNUG Members!
We are excited to be planning the next Columbus SNUG and are looking for customers who want to host, present or be a part of the planning community this year! ...
2026 Columbus SNUG: Call for Speakers, Hosts, and Sponsor
New article articles in ServiceNow Community
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6 months
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