ServiceNow News
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UI Action conditions:
'create incident' button
_add this to the condition field:_
&& (new InteractionUtils().intHasRelatedInc(current.sys\_id) \== 'false')
'create request' button
_add t...
ServiceNow Agent Workspace - block an agent from creating a ticket from interaction if another user already has
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Over the, almost, ten years I have been in this ecosystem I have realised that many customers think that upgrading an instance is as simple as scheduling it and leaving the ServiceNow automated pro...
Upgrading an instance is not a fully-automated process
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As we know there is now an Employee Service Center(/esc) available out of the box that can be used by all the departments across an enterprise. This helps to avoid a disjointed experience for an em...
Enabling search for articles and catalog items on your ESC
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I had a requirement to generate an attachment and I wanted to initiate this via Flow Designer. Unfortunately there is no out of box (OOB) action as part of the 'ServiceNow Core' spoke to perform th...
Generate an Attachment via custom Flow Designer Action
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Whether they attended in America, the Netherlands, or Australia, _many_ newcomers walked away from Knowledge '22 impressed by the CreatorCon "belle of the ball:" App Engine Studio (AES). This new e...
Enter Our #BuildWithAES Challenge to Snag a T-Shirt! *DEADLINE EXTENDED 2 WEEKS*
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you have two people lauren you got a few extra seconds over there we&39;re going to start with gemma let&39;s see what they built we didn&39;t give them a lot of time are you ready read...
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Learn How to Build Apps Faster | CreatorCon Keynote @ Knowledge 2022
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Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow - Roles installed with Event Management
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Who needs to be in the room for a Vulnerability Response Workshop
You need the right people in the room to have an effective Vulnerability Response (VR) Management deployment from the beginning. I...
Who needs to be in the room for a Vulnerability Response Workshop
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CLOSED, 5-Minute Customer Survey 📲 Now Support Mobile App Experience
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This is a handy guide on how to add Declarative Actions to a Related List in aWorkspace Experience. If you need to add a Declarative Action to a Form instead, I strongly recommend you have a look a...
How to enable a Declarative Action in a Related List
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var instURL \= gs.getProperty('glide.servlet.uri'); if (instURL.indexOf('https://PROD.service-now.com') \> \-1) { gs.print('do not run on prod');
} else { //--bulk-create some test tickets for (i...
ServiceNow bulk create request, change tickets in a test environment
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