Terence leads outbound product management for ServiceNow’s Customer Workflows and Industry Solutions, one of the major growth engines for the company. He is responsible for product launches and enablement, pricing and packaging, and technology ecosystem in addition to supporting overall product strategy.

Prior to ServiceNow, Terence served as VP of Product Management and Marketing at BMC Software, where he led the multi-cloud transition and launch of the Helix portfolio of service management products. He was also a founding product manager and VP of Product Management for SAP’s Service Cloud customer service software product line. Terence holds a bachelor’s in Business Administration with a focus on Information Systems from Oregon State University, and an MBA from MIT Sloan School of Management.