In the [previous post](https://sys.properties/2024/09/17/whats-so-unique-about-the-sys%5Fid/), we discussed _what_ a sys_id is or is not and debunked a couple of widespread myths. Upon reading it, ...

What is a sys_id? This question is a no-brainer, right? It’s the 32-character long gobbledygook that consists of random numbers and letters and uniquely identifies every record in every ServiceNow ...

What I particularly like about the ServiceNow platform is that even having dealt with it for as long as 15 years, you keep learning new things all the time. As I was working on my [post about remin...

These days everyone is talking about Xanadu release, and there are good reasons for that. The new version of the ServiceNow platform is full of great features that are going to further transform th...

Quite often there is a need to set up reports that return different results depending on who runs them. In versions before Dublin, it could be done fairly easily using [scripted filters](http://wik...