ServiceNow introduced with London Patch 10 the ability to update the Discovery and Service Mapping patterns directly from the [ServiceNow Store](https://store.servicenow.com). ![SNstore](https://s...

I wrote a post about [NowLearning](https://servicenowtipps.wordpress.com/2020/01/26/nowlearning-with-servicenow) last week. In the meantime [Lisa Holenstein](https://de.linkedin.com/in/lisa-holenst...

I am using [Nowlearning](https://nowlearning.service-now.com/) a lot these days and recommend this warmly to you as a lot content is for free. ServiceNow introduced its new learning portal [NowLea...

By default ServiceNow processes the alert action rules directly when the alert is created. This can create false incidents if you already have remediation tasks implemented which fire, when an aler...

What is a workflow input? A workflow input is a string variable, which can be defined within a child workflow and to transfer data from a parent workflow. When do I need a workflow input? An inp...