Over the past 7 years, Kellie has seen ServiceNow from all angles: as a customer, employee, practitioner, and product manager. She combines her unique perspective with her background in process improvement and business systems analysis. As a Technical Product Manager in Digital Customer Experience, she works closely with Now Support to understand pain points and drive digital innovation using ServiceNow products. Kellie partners with the Customer Support operations teams to get to know the people and the processes so she can help implement solutions that streamline and automate everyday work.