Enterprises have multiple ServiceNow instances for many good reasons, for example: data residency requirements, regional or business unit autonomy, history of acquisitions, etc... Consolidating in...

Let's try ourselves at a syllogism: During the pandemic, merger and acquisition (M&A) were at a all-time high since 1980, and the volume is still 9% above pre-pandemic (1). ServiceNow has 80% of...

If you are like me, every time a CMDB program is envisioned, hopes are high that we won't let the same mistakes happen again. After all there is now a solid foundation of guidance and best practice...