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How to use Process Mining to isolate and analyze all the work my group/team has touched
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about 1 year
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In this installment of the ServiceNow Process Mining Academy we focus on Process Mining for CSDM. Process Mining Product Manager Rozmin Parpia and Senior Product Manager Mark Bodman dive into CSDM ...
Process Mining Academy #36 - Process Mining for CSDM
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over 1 year
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In this installment of the Process Mining Academy Process Mining Product Manager, Rozmin Parpia covers how to include survey results in your process analysis. Roz covers a few different hypothesis ...
Process Mining Academy #35 - Process Mining using Survey Results
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over 1 year
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As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance. In Xanadu an incident focused project was made available and ...
How to use the Process Mining Evaluation Project in your instance
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over 1 year
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This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects that have be...
How to use the Process Mining Evaluation Project to identify idle time issues
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over 1 year
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