[![Be Grateful. Not Just In Good Times, But At All Times.](https://substackcdn.com/image/fetch/$s_!1wPX!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3....

It’s Vancouver Week! To celebrate the new Vancouver release of ServiceNow, I have my three favorite tips for managing a ServiceNow upgrade. There are many more than this and for a really good...

I saw a question out on the interwebs last week where someone was new to an organization and was considering whether they should refactor(fix) their ServiceNow instance or whether they should blow ...

Yo! CJ here from the [CJ & The Duke podcast](https://www.cjandtheduke.com/), back for issue 4 of [ServiceNow Success w/CJ](https://tekvoyant.substack.com/) and today we’re starting a series on buil...

Yo! CJ here from the [CJ & The Duke podcast](https://www.cjandtheduke.com/), back for issue 3 of [ServiceNow Success w/CJ](https://tekvoyant.substack.com/) and today we’re talking about Getting Sta...