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How we design function parameters has a big impact on code readability, flexibility, and maintainability. The ECMAScript 2021 support allows ServiceNow developers to use a powerful pattern
Coding Best Practices: The Power of Passing Objects as Parameters
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The transition from traditional tiered support to a swarming model represents a significant shift in IT service management. This document examines AC3's implementation of a swarming support model u...
Swarming Support Models with ServiceNow
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The summarisation features in NowAssist allow you to rephrase generated content to be more sympathetic or formal. But what if you want to sound like a popular sci-fi series, including all the glori...
Fun with Resolution Summarisation
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