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We’re back! Don't worry, this isn’t a trick (despite what our name suggests!). However, due to the hiatus, we're also a little behind. That’s why this issue of What’s !important is absolutely stacked. All killer, no filler. Here's what you missed....
Platform ownership looks very different than it did a few years ago. The role has moved from managing technology to driving business transformation, and most Platform Owners mad...
Our SNUG event was a blast! The latest SNUG Greece & Cyprus event is officially in the books, and I think we can safely say that 3 hours were not enough. The funny par...
How do I configure the Dynatrace Classic Service Graph Connector using SGC Central with a Focus on Cloud Discovery? Version : 1.16 Dynatrace Back End Environmen...
Discover how the ServiceNow ITOM MCP Server brings AI assistants and agents closer to IT operations. Learn what MCP is, explore ITOM use cases, and see how AI experiences can co...
Your experience has value. Learn how to recognize your transferable skills, navigate impostor syndrome, and tell your story with confidence.
The goal for ServiceNow Studio: make agentic development intuitive enough that you don’t need to be an agentic builder expert to use the latest capabilities. And as AI becomes m...
Most enterprises can tell you their IT budget. Far fewer can tell you what percentage of their software licenses are actually being used. That gap is where savings hide.
Hola Comunidad ServiceNow España ATENTOS!!! Abrimos plazo de inscripción para el XIV evento [ServiceNow SNUG Spain](https://www.linkedin.com/in/snugsp...
Full written series: https://www.servicenow.com/community/sn-employeeworks-blog/build-employeeworks-plugins-with-toolsmith/ba-p/3613461 We can give EmployeeWorks assistants acce...
みなさん、こんにちは！ ServiceNow Japan カスタマーサクセスチームの南雲です。 近年、セキュリティの話題を耳にする機会が増えました。ニュースで脆弱性の情報が流れるたびに「うちの環境は大丈夫かな…」と気になった方も多いのではないでしょうか。 📋 その前に、確認したいこと - ✔️ 社内にどんなサ...
Executive Summary Within ServiceNow ITSM, Post-Incident Reviews (PIRs) are delivered as a component of Major Incident Management (MIM) . Outside of this there is no ou...
Have you ever spent 20 minutes looking for a feature that was right in front of you? Recently, I was about to build a custom skill in ServiceNow. I opened my instance ...
 I’ve been having a lot of f...
I've been having a lot of fun exploring whats possible with ServiceNow EmployeeWorks. In this quick video, I walk through a couple of themes we've built, including a dark-mode e...
This Wednesday (Oct 28) we'll be doing another Ask the Expert session for Platform Analytics & Pyramid. As you know we're doing these every quarter. One hour, live, with a panel...
Fails in Service Portal and Employee Center. Seems like a basic issue.
Thank you for joining us Oct 14, at 12:00 PM ET where our colleagues of the AI platform team explained all about the analytics we offer out of the box on anything AI. We cover t...
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It’s Halloween season, and the scariest monsters live in your pipelines, dashboards and audit logs. Watch our picks for this year’s four scariest releases, then visit the Data &...
Listen to the latest episode of The Honor Roll to hear the story behind Rise Up from two of the people helping shape its future.
Finding your way around omnichannel documentation just got simpler Ever had to figure out how all the omnichannel channels fit together before you could even start configuring...
