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When using previous.field\_name in after BR it in some cases doesnt respect field changes. In order to replicate the issue I have written a log statement to print current and previous value for a field such as name using same code looks like below. (funct...
When loading ip address CI data or any of the classes that have hosting / containment rules if payload doesnt contain required hosting / container CI information then you may ru...
When opening sys\_flow\_context sometimes you may run into this error Transaction cancelled: maximum execution time exceeded, this can happen if number of entries in the table a...
In order to prevent accidently querying ServiceNow using a malformed encoded query implement following 1\. Create a system property glide.invalid\_query.returns\_no\_rows with ...
If same session is maintained and if there are slow running transactions then ServiceNow returns 202 \= Postman / integration has exceeded number of requests that can be process...
This video covers this API [https://developer.servicenow.com/dev.do!/reference/api/tokyo/rest/cmdb-instance-apicmdb-POST-insta...](https://developer.servicenow.com/dev.do!/refer...
Switch your application scope to customer service management. 1. Create data lookup table as child table to dl\_matcher. 2. Add 3 columns, impact, urgency and priority. 3. Us...
How to identify workflow context from active cluster transaction 