News Jace Pro
News, acquisitions, companies, people, events, and public filings in one searchable place. No vendor press-release fog.
The signal desk
What are you trying to understand?
The latest
When it gets stuck, the bot will escalate rather than hallucinate ServiceNow claims it has created an AI agent that is currently solving 90 percent of the inbound IT tickets to the company's own employee help desk.
What happens to your SLA when an incident's priority changes halfway through its lifecycle? In this tutorial, we explain the Retroactive Start feature in ServiceNow SLAs. \_\_\_...
What do you create? I am very active on sndev slack channel in helping community members solving their real life implementation problems. You can find me on sndev slack [...
Artificial Intelligence. Generative AI. Agentic AI. Now Assist. These words are everywhere in the ServiceNow ecosystem right now but if you strip away the hype, w...
Join us on April 1st, 2026 , for our next Ask the Experts Academy session! These sessions fill up fast and are first-come, first-served — so arrive...
This article is relevant for the following ServiceNow releases: [Yokohama](https://sn-nerd.com/tag/yokohama/), [Zurich](https://sn-nerd.com/tag/zurich/) . Enterprises oft...
Join us on April 15th, 2026, for an in-depth Academy session on Analytics Library Recommendations — a powerful solution designed to help Analytics Managers take control of thei...
Join us on March 18th, 2026, at 12:00 PM ET for the next installment of our _What's New in Australia_ Academy series — this session spotlights Platform Analytics & User Experie...
DISCLAIMER: _This article describes a proposed solution to support this use case. _ _The proposed solution requires configuration/customization, as such, there is n...
We have released version 4.3 of the SDK, you can find release notes here: [https://github.com/ServiceNow/sdk/releases/tag/v4.3.0](https://github.com/ServiceNow/sdk/releases...
Important Updates to the ServiceNow Community Code of Conduct The ServiceNow Community is built on trust, mutual respect, and a shared commitment to learning from one ...
Supriya S., Chief of Staff at ServiceNow India, and her team transformed 17 rural tribal villages with solar lights, new fishing livelihoods, upgraded hygiene facilities, and yo...
In this third episode of our four-part series, we build the first of two AI Agents, one that uses cloud resource tags to automatically populate CMDB attributes at scale. Buildin...
In this fourth and final episode of our series, we build the second AI Agent, one that uses CI naming conventions to automatically populate CMDB attributes at scale. Building on...
In this second episode of our four-part series, we start building the proof-of-concept solution introduced in Episode 1 by constructing the shared framework that all components ...
In this first episode of our four-part series, we explore how ServiceNow's Now Assist can be extended with custom agentic workflows and purpose-built AI agents to close a common...
Introduction (About the Co‑Authors) This post is a joint work by three architects involved in Enterprise Architecture for ServiceNow. From the respective perspect...
本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-events/platform-academy-session-36-june-8-2023-getting-started-with/ev-p/2580403 "https://www.servicenow.com...
本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-events/platform-academy-session-37-june-22-2023-service-portal/ec-p/2580450M139 "https://www.servicenow.com/...
本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-events/platform-academy-session-35-flow-designer-approvals/ec-p/2530551 "https://www.servicenow.com/communit...
本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-articles/localization-workspace-your-command-center-for-multilingual/ta-p/3382273 "https://www.servicenow.co...
本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-blog/platform-academy-july-8th-2025-from-chaos-to-order-making/ba-p/3326279 "https://www.servicenow.com/comm...
本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-blog/platform-academy-july-17th-2025-building-workflows-to-be-used-as/ba-p/3343475 "https://www.servicenow.c...
本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-blog/platform-academy-july-10th-2025-an-admin-s-guide-to-now-assist/ba-p/3326147 "https://www.servicenow.com...
![naotokadowaki_1-1771998067812.png](https://www.servicenow.com/community/image/serverpage/image-id/503435i7BA2AA5819AC5DBF/image-size/large?v=v2&px=999 "naotokadowaki\_1-177199...
