In this installment of the Process Mining Academy, Rozmin Parpia walks through one of the most powerful yet underutilized features in ServiceNow Process Mining: transition filters. If you've ever w...

In this Process Mining Academy session, Product Manager Rozmin Parpia walks you through how to slice through audit logs and isolate the exact field transitions that matter to your analysis. Whether...

ServiceNow Process Mining Academyの今回のセッションでは、CSDMにおけるProcess Miningに焦点を当てています。Process Mining プロダクトマネージャーのRozmin ParpiaとシニアプロダクトマネージャーのMark Bodmanが、CSDMとProcess Miningがそれにどのような良い影響を与えるかについて深く掘り下げます。...

Process Mining Academyの今回のセッションでは、Process Mining プロダクトマネージャーのRozmin Parpiaが、プロセス分析にアンケート結果を含める方法について解説します。Rozはいくつかの異なる仮説を取り上げ、その分析を行うための段階的なガイダンス（手順のライブデモを含む）を提供します。アンケートの内容に加えて、RozはProcess Miningが...

When choosing between sending ServiceNow data out for mining and using in-platform process mining, consider the benefits of in-platform mining described in this post: synergies, cost savings, simpl...

ServiceNow Process Mining uncovers the causes of process delays and bad behaviours in cross departmental collaboration when using Universal Requests. It helps perform a holistic analysis of process...

Mine user & customer satisfaction surveys using ServiceNow Process Mining to investigate if bad ratings are due to inefficient processes, compare them against good ratings and improve your processe...

Learn how to convert a filter into finding (pattern) using ServiceNow Process Mining to enable your teams to reuse the filter across projects and save time with one-time setup.

Process Mining and CSDM are both ServiceNow offerings and they go very well together. When you implement ServiceNow modules you have in-platform data in various tables, which when you mine using Pr...