In this Process Mining Academy session, Product Manager Rozmin Parpia walks you through how to slice through audit logs and isolate the exact field transitions that matter to your analysis. Whether you're investigating why tickets get stuck, detecting work being passed between teams, or measuring AI agent performance, transition filters give you the precision to find hidden process patterns that dashboards alone can't reveal. WHAT YOU'LL LEARN: ● Why transition filters go beyond what traditional reports and dashboards tell you ● How to build single-step and multi-step transition chains ● Using "performed by" logic to track who made specific changes ● Real-world use cases: multihop analysis , AI agent quality validation, automation opportunities ● Best practices and common pitfalls to avoid ● How touchpoint metrics identify processes ready for automation SPEAKERS: Rozmin Parpia, Product Manager, Process Intelligence RESOURCES: Process Mining Academy Series: https://www.servicenow.com/community/process-mining-blog/process-mining-academy/ba-p/2339885 Process Mining Documentation: https://docs.servicenow.com/bundle/latest/page/product/process\_mining/concept/process\_mining.html ServiceNow Process Intelligence: https://www.servicenow.com/products/process-mining.html This session is part of ServiceNow Exchange, a hub for live training on how to maximize your ServiceNow investment. Register for upcoming sessions: https://www.servicenow.com/community/servicenow-exchange-events/ct-p/exchange #ProcessMining #ServiceNow #ProcessIntelligence #WorkflowAutomation #DataAnalytics