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Have you ever wondered what’s the purpose of the bell icon on the top right corner of workspace? This icon shows workspace notifications. You can receive workspace notifications to get immediate updates about records you’re working on without leaving works...
Did you know you can apply template within a scoped application? Here is an example: var sys\_id\_of\_template = ‘’; // provide here the sys\_id of the template record var ...
Have you ever wondered what’s the purpose of the bell icon on the top right corner of workspace? This icon shows workspace notifications. You can receive workspace notification...
By default, client-callable script includes that do not explicitly set visibility, are public. glide.script.ccsi.ispublic property is to enable privacy control over all client-...
Did you know that you can access parameters passed to UI page inside UI page client script directly? Example: _UI Action to invoke UI page:_ var gdw = new GlideModal(‘validat...
Did you know that we can redirect end users to the portal after login? Use Case : If user is an end user or no roles then redirect to the portal when they login to ServiceNow. ...
When conducting any cloning activities, there are risks involved such as loss of data or loss of development work. To minimize the likelihood of this occurring, there are three ...
Steps:- Open the table and add a new table column. Add a new Item parameter -> Writeback to the New Action Item. Add a new UI parameter to the New Button Action under Functi...
Did you know that inline editing (being able to double click a field within a list and change the value) is also available on Agent Workspaces? You just need to set the below s...
There are two scripts (option 1 & 2) that can be used to get information about table relationships and all tables that extend the current table. However, if you use ServiceNow ...
Did you know that ServiceNow offers many Dictionary Attributes to modify the behaviour of a table or a field? To administer Dictionary Attributes for a Table or a field simply ...
If you ever want to get a watermark from an email, you can use GlideEmailWatermark for doing this. Sample: var getEmail = new GlideRecord(“sys\_email”); getEmail.addEncoded...
If we want to use any addition information details received in the event/Alert from integration for ITOM Event Management alert correlation rule than we can use the tag based al...
We can display 𝗽𝗿𝗼𝗴𝗿𝗲𝘀𝘀 𝗶𝗻𝗱𝗶𝗰𝗮𝘁𝗼𝗿𝘀 with customized colors on the list view of any table by creating a field of type “𝗣𝗲𝗿𝗰𝗲𝗻𝘁 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲” On the form view, this field type accepts...
Authorization for script execution To make a instance secure we can restrict the usage of running scripts from sys\_app\_module table to the defined role within the property. ...
Did you know you can configure the “Number of minutes to wait before collecting unread messages and sending an email to offline users” This can be done by configuring the syste...
Script - var gdt = new GlideDateTime(‘2023–12–13 08:00:00’); // Check your system datetime format if you don’t get desired result gs.info(new GlideTimeAgo().format(gdt)); Re...
Can you send notifications in ServiceNow without creating a notification record in the notification table? that’s right, with the “GlideEmailOutbound()” method, you can send e...
Did you know that ServiceNow provides class “GlideSecureRandomUtil” for generating a random alpha-numeric String with the specified length ? Example: gs.info(GlideSecureRandom...
There are many undocumented ServiceNow APIs that have existed since the beginning. These are a couple that you may come across needing either as a system administrator or develo...
You can include new line and special characters while sending values in REST API. Simply use this function and get the value you want to send in request body Example script: ...
Events fired related to attachments Ever needed to know for audit purposes if user has downloaded an attachment? Or user has deleted an attachments? There is OOTB events trigge...
