What's new for the CMDB in Utah and the ServiceNow store?

 We are pleased to announce...

What's New for ITOM Visibility in Utah and the ServiceNow store?

 We are pleased to annou...

What's new for ITOM Health in the Utah family release and ServiceNow store?

 We are pleased to annou...

As unexpected change rolls in keep technical debt from freezing you in place

In one of the recent cases, a well-respected airline had a holiday operations meltdown. Major news outlets US quickly attributed the problems to the company's outdated schedulin...

What's New in the CMDB for Q4 2022?

We are pleased to announce the following innovations for the CMDB and Service Graph in the November and December 2022 store releases. CMDB 360 View Using multiple data sources...

ITOM Visibility - What's New in the November Store Release?

We are pleased to announce the following enhancements to ITOM Visibility in the November store release. ![MichaelHansen_0-1667509822920.png](https://www.servicenow.com/communit...

ITOM AIOps (Health) - What's New in the November Store Release?

We are pleased to announce several major and minor innovations for ITOM Health in the November release. ![MichaelHansen_6-1667511469706.png](https://www.servicenow.com/communit...

Varan Utility : CMDB Data Compare - Compare NOW CMDB data with source CMDB data seamlessly

Loading Data to CMDB is a very common task in most of the projects, whether the approach to load is discovery or Transform maps or Robust transform end goal is to bring clean da...

Varan solves : ServiceNow to update CI with source data via IRE ETL

In this video we will discuss how to set the state of data to what is in source system after its already created / updated in ServiceNow, basically how to revert any updates do...

Configure Service Graph Connector for Microsoft SCCM to use Integrated Authentication

How Can Service Graph Connectors Work for You?

CMDB Best practices

This session covers best practices and features to manage and govern the ServiceNow CMDB. Navin Sharma dives into many of the key features and functions we provide that are nec...

Removed Software functionality in Service Graph Connector integration Configuration Item (example cmdb_ci_computer) for not reported by source

Application service types deep-dive discussion for San Diego

Navin Sharma and I discuss how you crate and manage the types of different Application Service find using the App Service Wizard under the CSDM navigator. Application Services ...

Service Graph connector for Microsoft SCCM Software Usages and Last Used - Testing

Follow this article below to configure SCCM to capture software usage and last used data: https://community.servicenow.com/community?id=community\_blog&sys\_id=962e379fdbb4095...

Overview of What's new in San Diego for the CMDB, CSDM and Service Graph conectors

Here is a short overview on what's new in our San Diego release of the CMDB, CSDM and Service Graph Connectors. Here is a summary of the content we cover in this video. New Dyn...

Service Graph Connector for SolarWinds Multi-Instance Upgrade

Service Graph Connector for SolarWinds Multi-Instance Upgrade Overview: Version 2.3 of the Service Graph Connector for SolarWinds introduces significant changes to how data is...

Service Graph connector for JAMF software usages data import

To import data in 'Software Usage' table following setup is required:1\. Correct reclamation rules to be defined . Here example reclamation rules for 'Word' app is shown. In pro...

Service Graph connector for Microsoft SCCM updating Most Recent Discovery (last_discovered)

Service Graph connector for Microsoft SCCM updating Most Recent Discovery (last\_discovered) Most Recent Discovery (last\_discovered) field in Computer CIs is updated by data s...

Service Graph connector for Microsoft SCCM software usages data import

SCCM FAQ : SG-SCCM CleanupUTIL

Service Graph Connector for Microsoft Intune - Add a custom field

In this example, we will be adding a field from Intune device pull called 'chassisType' and map it to 'Chassis type'(chassis\_type) in the 'cmdb\_ci\_handheld\_computing' class ...

Service Graph Connector - Avoid empty lookup items in the IRE payload

If the record being processed is partial and if it has an empty lookup, then IRE will not de-duplicate the empty lookups and will continue to accumulate them until the payload s...

Service Graph Connector for Observability AppDynamics

The Service Graph Connector for Observability AppDynamics connector allows customers to ingest CMDB data from an AppDynamics installation using REST APIs and push events from Ap...