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Last weekend, my wife and I kayaked through the Uwharrie Mountains in North Carolina, following a portage trail that wound past the Doershuk archaeological site. As I picked my way along a rocky outcrop, something caught my eye: a small piece of flaked rhyo...
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The modern IT operations center faces a paradox: as our systems become more sophisticated, the complexity of managing them threatens to overwhelm the very efficiency they were m...
Every day, our customers face difficulties mapping their organization's technology. But mapping new territory was never easy. Growing up in the American Southwest, I admired Jo...
Xanadu was our biggest AI release yet. It was quite the show, but we saved some of the most exciting numbers for the November curtain call. The November store release brings ...
 1\. Discovery Admin W...
Two rare exceptions in my memory were the 2005 Ford Mustang and the 2018 Toyota Camry. Each reboot actually lived up to the hype. The 2005 Mustang's redesign returned a classic ...
 That’s a wrap! We hope...
We are pleased to announce the following features in the Washington DC family release and store releases through April of 2024. Redesigned Data Certification on the CMDB W...
To keep your critical digital application running around the clock you've got to stay ahead of potential issues while efficiently managing events, alerts, and health logs. With ...
What’s New in Washington for ITOM Visibility? Washington DC is sometimes portrayed as a hidebound, stuffy city. Having spent the better part of my career working in and around ...
 If you’re willing to ...
The pace of change and innovation continues to pick up at ServiceNow. Major features that we once would have saved for family releases, now get dropped quarterly or even monthly...
AIOps User Experience Business leaders feel the urgency of the upcoming AI revolution. They want to adopt AI-powered innovations fast enough to stay ahead of competitors, but j...
AIOps User Experience Business leaders feel the urgency of the upcoming AI revolution. They want to adopt AI-powered innovations fast enough to stay ahead of competitors, but j...
 We are pleased to i...
Unified Map View In my previous career, I worked as a partner to help ServiceNow customers implement Asset and Operations Management. At the end of every successful implementa...
 We’re excited to annou...
We are pleased to announce the following new enhancements for the CMDB and Service Graph Connectors currently in the ServiceNow Store: As businesses evolve, so must their techn...
We are pleased to announce the following new features and enhancements for ITOM now in the ServiceNow Store: The Advanced Promotion Engine is the latest feature in our ITOM Hea...
We are pleased to announce the following new features and enhancements for ITOM now in the ServiceNow Store: The Advanced Promotion Engine is the latest feature in our ITOM Hea...
