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Thank you everyone, our 20 slots filled up within a day. I appreciate this community's willingness to share and engage in research. I'm leaving this post up to reduce confusion if you saw it and were returning to it, and to make you aware of future research...
This article is aimed at providing some best practice content on how to structure knowledge bases and format article content so that it can be best consumed by [Now Assist in AI...
Hello everyone! I've posted the first Knowledge Management Academy session on the product hub. Unfortunately, I can't cross-post events between our product hub and discussions a...
 We're spinning up a new...
 [Configuration Hub...
This article walks you through creating a Guided Tour on Service Operations Workspace. Guided Tours are supported on Workspaces as of the Vancouver release. There is a Next Expe...
Hello everyone! I want to plug some [Consortium for Service Innovation](https://www.serviceinnovation.org/) resources and events that are occurring on the topic of Knowledge Ma...
This academy session on October 12, 2023, will be a must-watch for all ServiceNow administrators! We're being joined by Outbound Product Manager Ashley Snyder and Inbound Produc...
Hello everyone! I wanted to cross-post this as I know many of us are interested in reporting capabilities for Knowledge Management. As we transition from responsive dashboards ...
Recording Link: [Knowledge Management User Group (KMUG) AI Search and Knowledge Management Best Practices](https://youtu.be/JPXOi%5FozO6c?si=9ZIPkQUvisHLUoTC) The presentation...
ServiceNow Knowledge Management allows you to import your existing knowledge articles. This document is intended to assist knowledge administrators in successfully importing kno...
 Admin Experience features enab...
November 2023 Store [Admin Center](https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/admin-center/concept/ac-configuration-hub.html) ...
 Help Center is the next-...
 Guided Setup allows ad...
 Guided Tours is a featu...
Admin Center provides a central hub for platform owners and admins to access platform capabilities, discover new applications and features with recommended solutions to achieve ...
 The redesigned A...
 Adoption Blueprints is a non-l...
The Knowledge Management team has been getting a lot of great questions about how Now Assist will work with knowledge articles. Our colleagues on the AI Search team have posted ...
[](https://www.servicenow.com/now-platform/latest-release.html) --- Page 2 ...
The Knowledge Demand Insights feature automates the discovery of knowledge gaps in your knowledge bases. Knowledge gaps are topics on which knowledge bases are missing knowledge...
Have you implemented or are you planning to implement Service Operations Workspace as part of your transition to Next Experience? Attend this session to learn the top Best Pract...
This hands-on session will introduce you to the newly released theming capabilities for the Next Experience. Follow this lab guide to learn about Theme Builder and to get up and...
