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The annual Best Employee Experience Contest spotlights exceptional employee experiences across the ServiceNow ecosystem. This year, the contest reflects where our customers are headed: beyond the portal, into AI-powered, action-oriented experiences that cha...
Boards in Strategy and Goals enable your organization with one central workspace to organize, manage, and act in strategic priorities and objectives. Chapters: 00:16 Strategy an...
Multi-column layouts have not been used to their full potential, mostly because once content exceeded a limit, multi-column would force a horizontal scroll. It’s unintuitive and...
Next Experience UI New Features: Enable auto-focus on page alerts and Next Experience All Menu Editing 1) Enable auto -focus on page alerts : Automatically shifts focus t...
Hi Community, Here's what's new in the Australia Store Release for Technology Provider Service Management (TPSM). What's New ...
The Get Case Status and Manage Cases AI Voice Agent is an out-of-the-box capability in Now Assist for CSM that enables customers to check the status of an existing case and crea...
Your IT fulfillers spend too much time on repetitive tasks — triaging incidents, writing resolution notes, searching for answers across tools. This session shows how Now Assist ...
[Workflow Automation CoE](https://sn.works/CoE) \> [Playbooks](https://sn.works/CoE/StartPlaybooks) \> AI Agent as an Activity Foreword This article assumes a ba...
Your Agents Trust Every Tool They're Given. Should They? _Introducing Tool-Level Governance & Security Scanning on AI Gateway - Coming soon_ The MCP ecosystem ...
ServiceNow AI Voice Agents GenAI-powered voice agents built for natural, dynamic phone conversations that resolve issues in real time Now Assist Powered • CCaaS Integration R...
\This is meant to be a supplement for the [Agentic Workflow End to End Setup Guide](https://www.servicenow.com/community/now-assist-articles/agentic-workflows-end-to-end-setup-g...
If you have worked with ServiceNow long enough, you have probably heard this at least once: 💬 “Can this work a bit more like Excel?” And honestly, it’s a fair ask. Exc...
From MITRE ATT&CK + D3FEND integration to AI-powered connector building — here are the highlights of what’s new in Security Incident Response (SIR) this quarter. Check out the r...
A lot has happened in CSS in the last few years, but there’s nothing we needed less than the upcoming Olfactive API. Now, I know what you’re going to say, expanding the web in a...
April Fools’ Day pranks on the web imply that we’re not trying to fool each other every day in web design anyway. Indeed, one of my [favorite comments](https://css-tricks.com/sc...
ServiceNow Health and Safety has delivered several top innovations and enhancements in the March 2026 release. For additional details, refer to the [product docu...
If you've been maintaining a separate SharePoint site, internal wiki, or portal just to communicate your organization's approved technology standards—this fe...
 I recommend bo...
Introduction Strategic Portfolio Management (SPM) in ServiceNow provides organizations with a unified platform to align strategy with execution. &...
Help agents triage and resolve complaint cases faster with structured, context-aware AI summaries Complaint Case Summarization is a generative AI skill that produces s...
Automatically triage, research, and manage complaint cases end-to-end through a coordinated team of specialized AI Agents Accelerate Complaint Case Handling is an agen...
Automate complaint intake and case creation through a structured, conversational AI Agent built for product and location-based grievances The Complaint Case Intake AI ...
Over the last decade, we’ve seen ServiceNow evolve from simple ITSM workflows to powerful automation with Flow Designer and Integration Hub. But what’s happening now feels diff...
Hello Cleveland SNUG Members! Mark your calendars! The next Cleveland SNUG is on Monday, June 8th at the KeyBank office in Brooklyn, Ohio. We're looking for customers w...
I deployed a contact form that last month that, in my opinion, was well executed. It had all the right semantics, seamless validation, and great keyboard support. You know, all ...
