AI Tests Its Own Approval Decisions
ServiceNow Dev Program
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Oct 30, 2026
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video
Riya Kapoor and Sujan Dutta show how intelligent approval test results help developers. After reading your policy, intelligent approval generates synthetic test cases and gives each one an AI decision with its reasoning. The results show which requests it will auto-approve, which it will reject and which it will send for manual approval. Developers can then confirm the policy was read correctly before any real request comes in. To know more about the Intelligent Approvals: https://www.servicenow.com/community/developer-passport-blog/intelligent-approvals-in-the-servicenow-brazil-release-developer/ba-p/3599714
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Riya Kapoor
Sujan Dutta