Full written series: https://www.servicenow.com/community/sn-employeeworks-blog/build-employeeworks-plugins-with-toolsmith/ba-p/3613461 An AI assistant is only as useful as the tools you give it. In this series, we’ll use ToolSmith to build EmployeeWorks plugins that work with your business systems and run the same way every time. You describe a workflow, like cancelling a travel booking, ToolSmith proposes a plan, and once you approve it, it builds the plugin. Before we build, we cover the groundwork. In this first video, we look at the problem employees face: moving between different systems and apps to find information or get something done. EmployeeWorks gives them one place to search company knowledge and take action across the systems they already use. We ask a policy question with Enterprise Search, cancel a travel booking with a plugin, and look at what the travel plugin defines behind the conversation. Next, we’ll look at the tools you can give the EmployeeWorks assistant (Enterprise Search, MCP servers and plugins) and when to use each one. 📖 Read the full written guide: https://www.servicenow.com/community/sn-employeeworks-blog/build-employeeworks-plugins-with-toolsmith/ba-p/3613461 🔑 Request ToolSmith early access: https://marketplace.moveworks.com/toolsmith/ 📚 ToolSmith overview: https://docs.moveworks.com/agent-studio/toolsmith/overview EmployeeWorks surfaces: • Slack: https://docs.moveworks.com/ai-assistant/chat-platform-experiences/slack • Microsoft Teams: https://docs.moveworks.com/ai-assistant/chat-platform-experiences/microsoft-teams • EmployeeWorks Web App: https://docs.moveworks.com/ai-assistant/getting-started/implement-on-servicenow/configure-employeeworks-on-web Chapters: 0:00 What we’ll build with ToolSmith 0:26 The problem employees face 0:44 Searching company knowledge 1:19 Cancelling a travel booking with a plugin 1:44 Inside the travel plugin 2:01 Slack, Teams, and the Web App #ServiceNow #EmployeeWorks #ToolSmith #AIAssistant #DeveloperAdvocacy