A defect found in the field can turn into repeat failures and lost customer trust if quality teams can’t act fast. See how ServiceNow Quality Issue Management uses AI to take you from the first field report, through a full investigation, to root cause, and keeps the problem from coming back. Available in Manufacturing Commercial Operations as of the Australia Q2 '26 release. Follow one product non-conformance from end to end: 0:14 - A field technician reports a non-conformance, with Otto improving the description and recommending a fix 1:36 - A non-conformance handler reviews the case, corrects, contains, and escalates to an investigation 3:11 - A quality investigator finds the root cause and creates corrective and preventive actions What you’ll see: - Guided reporting with a playbook, so field technicians don’t need a quality background - AI suggestions that make issue descriptions complete the first time - Auto-generated answers to follow-up questions and automatic duplicate detection - Recommended correction and containment actions based on verified actions from similar issues - Work orders that keep a stage open until the on-site work is done - Quality investigations with root cause analysis, corrective actions, remediation plans, and preventive actions Learn more: https://www.servicenow.com/docs/r/manufacturing/mco-quality-issue-management.html #ServiceNow #QualityManagement #Manufacturing #AI #RCA #CAPA