I asked Sai, the PM for Playbooks, a viewer's question from the live chat: can a Playbook skill double as an MCP tool for other apps? The short answer is no, and the difference comes down to internal versus external. What's in this video? - A skill exposes a Playbook in the conversational experience inside ServiceNow. - An MCP tool exposes it outside ServiceNow, so it's created separately even though the two are very similar. - To make an out-of-the-box Playbook available over MCP, expose it as a tool and add the check Playbook status and continue Playbook execution tools to the same server. Clipped from the Playbooks episode of the Developer Passport: Brazil series. Features discussed are forward-looking and subject to change. #ServiceNow #Playbooks #MCP #AgenticAI #ServiceNowDeveloper