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Why Data Teams Fail and Succeed with Shachar Meir

ServiceNow Community · Sep 09, 2026 · video

Shachar Meir @shacharmeir has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim to discuss the reason why they fail and what they should be doing in order to succeed. Shachar argues that data leaders default to what they can control (cough cough technology_ and underinvest in people, process, and culture. A new CDO comes in, migrates legacy databases to a cloud data platform, and two years later you have the same problems on a better platform. We get into what's actually missing: building trust in data (which takes time and breaks fast), creating incentives so people actually use what data teams build, and spending real time in the business which is not asking what dashboards they need, but what problems they have. Topics discussed: - Technology is not why data teams fail - Why data leaders default to technology - People, process and CULTURE - Data trust - Incentives - Understanding the business - Dashboard bloat - Self-service analytics - Dashboards aren't dead - What CDOs do well and what they miss

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https://www.youtube.com/watch?v=uNVaEPYXsnw