Otto vs Now Assist: What Actually Changed
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Sep 04, 2026
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Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: Is ServiceNow Otto just Now Assist wearing a trench coat?
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https://www.servicenow.com/community/developer-advocate-blog/otto-vs-now-assist-what-actually-changed/ba-p/3594171