In this video, we break down Closed-Loop Process Intelligence — ServiceNow's approach to turning insight into action continuously. Starting with Process Mining to discover how work really flows, then Task Mining to capture the human-level detail between system events, through to the Automation Centre where findings become deployed automations, and finally AI Agent Monitoring and Governance to verify everything is working as intended and feed outcomes back into the loop. Think of it as the jump from printing map directions to live GPS navigation that reroutes you while you're driving. If you've ever wondered how process mining connects to agentic AI and why governance matters more than ever, this one's for you.