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How to Build Dynamic Playbooks Part 2: Decision Activities and Decision Stages - WFA CoE

New article articles in ServiceNow Community · Aug 11, 2026 · article

In this article, you will learn how to use decision activities and decision stages for playbooks in Workflow Studio. They're the same underlying pattern, conditions-driven branching, applied at two different scopes: decision activities route between activities within a stage, while decision stages route between entirely different stages.

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https://www.servicenow.com/community/workflow-automation-articles/how-to-build-dynamic-playbooks-part-2-decision-activities-and/ta-p/3585761