AI Academy - Configure and Solve - Creating MCP apps in ServiceNow MCP Server Console
ServiceNow Community
ยท
Jul 30, 2026
ยท
video
MCP Apps let you attach a custom HTML interface to a tool in ServiceNow MCP Server Console. When a compatible MCP client calls that tool, instead of returning plain text, the client renders your HTML in an iframe: a formatted table, a dashboard, a filtered list. In this video, we walk through the full setup: creating an MCP App, attaching an HTML file, declaring external references, connecting to Claude using the new ServiceNow connector, and verifying the rendered output against live incident data. ๐ MCP Server Console documentation: https://www.servicenow.com/docs/r/intelligent-experiences/enable-ai-experiences/mcp-platform-manager-landing.html ๐ Create an MCP app โ product docs: https://www.servicenow.com/docs/r/intelligent-experiences/create-an-mcp-app.html โ MCP Server Console FAQ: https://www.servicenow.com/community/now-assist-articles/mcp-server-console-faq/ta-p/3550125 ๐ Action Fabric explainer (MCP Server, MCP Client, A2A): https://www.servicenow.com/community/now-assist-articles/action-fabric-mcp-server-mcp-client-and-a2a-explained/ta-p/3557794
https://www.youtube.com/watch?v=jGYTi7Ox0Kw