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AI Academy - Configure and Solve - Creating MCP apps in ServiceNow MCP Server Console

ServiceNow Community ยท Jul 30, 2026 ยท video

MCP Apps let you attach a custom HTML interface to a tool in ServiceNow MCP Server Console. When a compatible MCP client calls that tool, instead of returning plain text, the client renders your HTML in an iframe: a formatted table, a dashboard, a filtered list. In this video, we walk through the full setup: creating an MCP App, attaching an HTML file, declaring external references, connecting to Claude using the new ServiceNow connector, and verifying the rendered output against live incident data. ๐Ÿ“š MCP Server Console documentation: https://www.servicenow.com/docs/r/intelligent-experiences/enable-ai-experiences/mcp-platform-manager-landing.html ๐Ÿ“š Create an MCP app โ€” product docs: https://www.servicenow.com/docs/r/intelligent-experiences/create-an-mcp-app.html โ“ MCP Server Console FAQ: https://www.servicenow.com/community/now-assist-articles/mcp-server-console-faq/ta-p/3550125 ๐Ÿ”— Action Fabric explainer (MCP Server, MCP Client, A2A): https://www.servicenow.com/community/now-assist-articles/action-fabric-mcp-server-mcp-client-and-a2a-explained/ta-p/3557794

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https://www.youtube.com/watch?v=jGYTi7Ox0Kw