Manually logging time on every case pulls agents away from resolution. See how the Time Tracker brings real-time visibility directly into the CSM Configurable Workspace — tracking agent activity in the background and surfacing exactly how working time is spent, across cases and interactions. No manual entries. No separate tools. Agents get a clearer picture of their day without the administrative burden. Supervisors and operations teams gain reliable time data that informs staffing decisions, identifies handling time hotspots, and builds trust in operational reporting — all grounded in actual agent activity, not estimates.