Discover how to use nested playbooks in ServiceNow to create modular, reusable workflow logic and eliminate process duplication. What you'll learn: - What nested playbooks are: standalone playbooks embedded as steps in parent playbooks - How nesting reduces maintenance by centralizing shared logic in one place - Real-world benefit: Update a 4-step approval escalation process once, and it updates automatically across all 12 playbooks using it - How nested playbooks appear flat to end users—they don't see the modular structure, just the steps - Setup: Mark a standalone playbook as eligible for nesting, then add it as an activity in any parent playbook Key benefit: Teams maintain consistency across workflows, reduce duplicated effort, and apply the DRY principle (Don't Repeat Yourself) to process design. Perfect for platform architects and workflow developers who manage complex, multi-step automation across teams!