Learn how to embed AI agents as specific steps within ServiceNow playbooks to automate complex business processes. In this demo, we show: - How to add AI activities to playbook steps - Configuring helper agents (human-supervised) vs. worker agents (autonomous) - Setting outputs so AI agent work flows into subsequent steps - Real-world example: AI agent accelerates complaint case resolution by researching similar cases and proposing task recommendations Key takeaway: AI agents reduce manual research and information review—tasks that might take humans hours—allowing teams to focus on customer interaction and decision-making. This feature integrates AI agents directly into workflow automation, giving developers the ability to build intelligent processes without additional configuration overhead.