Where to look when your Now Assist in Virtual Agent answers are off
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Jun 30, 2026
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When Now Assist in Virtual Agent gives a wrong answer, the cause is usually a configuration setting rather than the model. Match the symptom you're seeing to the setting that fixes it.
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https://www.servicenow.com/community/now-assist-articles/where-to-look-when-your-now-assist-in-virtual-agent-answers-are/ta-p/3566660