Game On: A Playbook for Choosing the Right Agentic AI Use Cases - Knowledge 2026 Session Recap
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May 22, 2026
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Every AI workshop ends the same way — a long list of use cases and no clear idea what to actually build first.
At Knowledge 2026, we ran a session to fix that. Not with another framework deck. With a game.
But the real takeaway wasn't the game — it was the question it forced everyone to ask:
Where in your workflow is a human only there to check, route, or notify?
That's where your Agentic AI use case lives.
We're sharing the full playbook: how to identify the right opportunities, how to prioritize by readiness and impact, and a field guide that maps directly to IT, HR, Legal, and Operations workflows.
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https://www.servicenow.com/community/user-experience-sig/game-on-a-playbook-for-choosing-the-right-agentic-ai-use-cases/ba-p/3547812