Employee Journey Management: Quick Start Guide

Updated for Australia Release

 

Welcome to the Employee Journey management (EJM) Quick Start Hub

 

Employee Journey Management (EJM) is one of the most impactful capabilities within ServiceNow's HR Service Delivery (HRSD) suite. Whether you're an HR administrator taking your first steps, an implementer scoping a deployment, or a seasoned practitioner looking to level up, this community guide is designed to be your single destination.

 

This post curates essential knowledge across three areas that matter most: getting started quickly, implementing with confidence, and adopting best practices that stick. Bookmark it, share it with your team, and come back as your EJM journey evolves.

 

Note- To know your entitlement for EJM, please contact your account team.

 

Getting Started

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Implementation

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Resources / Release Information 

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Introduction/Overview

·  HRSD Academy- Exploring Employee Journey Management

 

 

Now Learning

·  SN University- Employee Journey management

 

Demo Videos -coming soon!

·  Demo- New Hire Onboarding

·  Demo- Employee Offboarding 

 

 

 

 

 

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Implementation Guides

· Article- Agentic AI for EJM 

· Now Assist for HRSD- Quick start Guide

 

Now Create/Best Practices

· Success Pack- Employee Lifecycle Journeys with Employee Center 

· Best Practice Library 

 

 

 

 

 

 

 

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Product Docs

· Employee Journeys Product Docs 

· Generate Onboarding Ramp-up Plan - Agentic Workflow 

· Generate Offboarding KT Plan - Agentic Workflow 

 

FAQs

· HRSD- FAQ 

 

Release Information

· March 2026 Release Deep Dive Blog – HRSD 

· Zurich Release Deep Dive Blog – HRSD

 

 

 

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This post will be regularly updated with the latest links & new resources. If you have any questions or need help with anything related to EJM, feel free to leave a comment below.

Subscribe to HRSD product Hub page to stay updated.

 

Happy journey building.