In this video I do a hands-on demo of ServiceNow AI Data Explorer — using REAL incident data from a live instance.

 

No fluff. Just the tool in action.

 

⏱️ WHAT YOU'LL SEE:

✅ Navigating to AI Data Explorer from the ServiceNow UI

✅ Starting a new exploration from an incident list view

✅ Asking NowAssist natural language questions about critical incidents

✅ AI-generated insights with charts — automatically

✅ Standard analysis vs Extended analysis (pattern discovery)

✅ Follow-up questions — how the conversation builds context

✅ Recommend actions feature

✅ How it compares to Platform Analytics dashboards

✅ Saving and naming explorations (Backlog example)

✅ Real results: 938 active incidents, backlog breakdown, resolution times, category patterns