ServiceNow IT Operations Management (ITOM)

The pace of digital transformation is growing exponentially as organizations are looking to improve employee and customer experiences, safely move to the cloud, shift from cost center to business enablers and reduce incidents, outages and disruptions. Traditional IT approaches are often reactive when problems occur. Successful digital services require proactive and predictive operations with AI.

The reactive break-fix model of finding and fixing problems after they impact users no longer works for IT operations. Without the proper tools, IT and service operations are stuck in a constant reactive mode. The processes of identifying issues and correlating events or incidents are too slow and error prone. Too often, IT teams are just trying to keep the lights on and are unable to add business value.

With ServiceNow®, the IT organization has full control over resources, both on-premises and in the cloud. With comprehensive AIOps and GenAI capabilities built seamlessly on the Now Platform®, IT teams can run proactive operations. ServiceNow IT Operations Management (ITOM) paired with IT Service Management (ITSM) helps you improve your IT maturity from reactive and responsive to proactive and self-healing. Break down silos, eliminate friction, improve process automation, and enable continuous improvement with the power of AIOps and machine learning.