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CSDM as the Operating Model for Digital Enterprises

New article articles in ServiceNow Community · Mar 12, 2026 · article

Digital enterprises increasingly rely on complex technology ecosystems to deliver business capabilities, customer experiences, and operational efficiency. Applications, infrastructure, integrations, and data services must operate in a coordinated manner to support business outcomes. Yet many organizations struggle with fragmented system inventories, unclear service ownership, and inconsistent visibility into how technology actually supports business operations.

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https://www.servicenow.com/community/developer-blog/csdm-as-the-operating-model-for-digital-enterprises/ba-p/3506829