Case Study

Ryder System, Inc. is a leading logistics and transportation company that provides supply chain, dedicated transportation, and fleet management solutions – including full-service vehicle leasing, rental, and maintenance – to some of the world’s most recognized brands.

An existing ServiceNow customer, Ryder had already successfully introduced IT Service Management (ITSM) to streamline its IT service experiences and operations. Ambitious to ultimately bring multiple departments together under one unified portal and having had first-hand experience of the power of automation using ServiceNow, the company began to look at expanding its use of the ServiceNow platform to provide automated HR services to its more than 48,000 employees – a workforce that was operational 24/7, largely deskless, and had varying degrees of computer literacy.

For example, Ryder’s previous intranet site that provided some very limited employee services was accessible only to office-based staff who represented less than a third of the overall workforce. The company’s reliance on antiquated systems made it difficult to access data, execute basic transactions, and optimize processes. Even the simplest services, like updating an employee’s address, were challenging and time-consuming.

Ryder chose ServiceNow HR Service Delivery, ITSM, and its unified portal, Employee Center Pro, to create MyRyder, the company’s first employee services portal. With MyRider, access to personal data and information is now streamlined and simplified. Employees are now able to quickly and straightforwardly access this information themselves – meaning HR staff have greater time and space to focus on more strategic initiatives and improving employee experience.