ServiceNow News
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Hello Richmond SNUG Members!
We are excited to be planning the next Richmond SNUG for this March and we are looking for customers who want to:
Present: SNUG presentations are typically 30-minu...
Upcoming SNUG: Call for Host, Speakers, and Sponsor
New article articles in ServiceNow Community
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over 1 year
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JM
Often, we need to configure a document template for a table and generate a PDF file to attach to the target record using server-side scripting.
Here's how you can generate and attach the document ...
Generating and Attaching Document Templates in ServiceNow to Record - Server Side
New article articles in ServiceNow Community
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over 1 year
AB
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How can you connect ERP Canvas to SAP
In this article we will explain how you can connect ERP Canvas to your SAP system. We will describe four possible scenarios, and explore the possibilities in...
How to connect ERP Canvas to SAP - four different scenarios
New article articles in ServiceNow Community
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over 1 year
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Often, we need to add a Watch list to the standard ticket configuration. However, out-of-the-box (OOB) this isn't allowed due to the business rule "Allow only whitelist fields for Header" Since thi...
Adding Watch List to Standard Ticket Configuration in ServiceNow
New article articles in ServiceNow Community
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over 1 year
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Often, there's a need to copy attachments from a record producer's attachment variable to the target record. Unfortunately, there's no direct out-of-the-box solution for this in ServiceNow.
Howeve...
Copying Attachments from a Record Producer's Attachment Variable to a Target Record in ServiceNow
New article articles in ServiceNow Community
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over 1 year
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Had an AH HAH! moment yesterday I'd like to share.
I had always wished Flow could trigger based on a sysevent, but I never realized how simple it was until now.
This article will help you trigg...
Video
Trigger a Flow based on an Event (even if its scheduled)
New article articles in ServiceNow Community
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over 1 year
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1. Is MMS supported?
There are two types of MMS - long text MMS and media MMS(file attachments). Long text MMS is supported both inbound( i.e., end user sending message to agent) and outbound (...
FAQs - Conversation SMS Integration with AWS End User Messaging
New article articles in ServiceNow Community
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over 1 year
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Harnessing AI Safely: Preparing ServiceNow for GenAI with xtype
xtype Blog Platform Owner
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over 1 year
www.xtype.io
In this installment of the Process Mining Academy we focus on Process Mining for Risk Management. Process Mining Product Manager Damian Pascale and Risk Management Product Manager Utkarsh Jain give...
Process Mining Academy #33 - Process Mining for Risk Management
New article articles in ServiceNow Community
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over 1 year
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Help us learn how to improve navigation for Impact and the ServiceNow platform.
Receive ServiceNow branded swag or a gift card if you join us for a research session and if permissible by your org...
Participate in ServiceNow User Experience Research
New article articles in ServiceNow Community
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over 1 year
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Verify EAP configuration for migration from SAFe
ServiceNow Documentation
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over 1 year
Are you involved in hiring & onboarding new hires at your organization? If so, we would love to speak with you to learn about your processes, tools and challenges!
Interested? Find a time below to...
Talk to us about hiring & onboarding people — ServiceNow research opportunity
New article articles in ServiceNow Community
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over 1 year
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Are you looking for an efficient way to automate work notes in ServiceNow and add clickable hyperlinks to related records? In this blog, I walk you through a practical use case where a simple Busin...
Automating Work Notes in ServiceNow with Hyperlinks: A Simple Solution for Status Calls and Inquirie
New article articles in ServiceNow Community
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over 1 year
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Participate in ServiceNow Research: Hiring & Onboarding
Talk to us about hiring & onboarding people — ServiceNow research opportunity
New article articles in ServiceNow Community
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over 1 year
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Process Mining Academy - Process Mining for Risk Management
ServiceNow Community
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over 1 year
Ask the Experts -- How the ServiceNow community can help you reinvent yourself mid-career
ServiceNow Community
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over 1 year
For the last six years, I’ve had the privilege of implementing Customer Service Management (CSM) for over 20 customers. Each project has brought its own unique challenges, but some lessons have con...
Top 5 Best Practices for a Successful CSM Implementation
Josh Brostoff's Blog
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over 1 year
JB
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