ServiceNow News
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ITSM Recommended Trainings
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program...
ITSM Recommended Trainings
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Understand customer feelings and personalize interactions with emotional insight
Sentiment Analysis is a generative AI capability that evaluates and summarizes customer sentiment on case records. ...
Now Assist for CSM - Sentiment Analysis
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Join ServiceNow and your local industry peers for our Southern California SNUG of 2025! Our experts will provide an update on the Innovation from ServiceNow, and networking and educational sessions...
Southern California - Healthcare, State and Local & Higher Education SNUG Meet-up!
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Sept 18th in San Diego @ ServiceNow HQ!
Southern California - Healthcare, State and Local & Higher Education SNUG Meet-up!
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Copy and configure the Invoice attachment DI processing flow
ServiceNow Documentation
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about 1 year
Empower customer service agents to reply faster with accurate, professional responses
Email Reply Recommendations is a generative AI skill that provides suggested responses during customer email i...
Now Assist for CSM - Email reply recommendations
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Help agents respond faster and more accurately during live chat interactions
Chat Reply Recommendations use generative AI to provide agents with suggested personalized responses during live chat i...
Now Assist for CSM - Chat reply recommendations
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Unlock the power of AI to accelerate your testing strategy. This session reveals how to engineer prompts for the creation of automated tests, dramatically reducing manual effort and increasing test...
Platform Academy - July 22nd, 2025 - Prompt Engineering for Automated Tests Creation
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<https://www.servicenow.com/community/fsm-events/live-on-servicenow-getting-started-with-fsm-episode-5-mastering/ev-p/3336692>
Getting Started with FSM – Episode 5: Mastering Dispatcher Workspace
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Hello SNUG Members!
We are excited to be planning the Central Pennsylvania SNUG on September 16, 2025 at PSECU in Harrisburg, PA. Please take a moment to complete this brief [SNUG planning survey]...
2025 Central PA SNUG Planning! Looking for input & volunteers
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P
ara o profissional que atua no universo do desenvolvimento e da arquitetura de software, o conceito de Arquitetura Orientada a Serviços (SOA) ou em inglês (Service-Oriented Architecture) é um pi...
ServiceNow e a Arquitetura Orientada a Serviços (SOA): A Base para Aplicações Escaláveis
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JavaScript & JSDoc: How to Document Complex Parameters Easily in your IDE
ServiceNow Pro Tips
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about 1 year
Health and Safety Conversational Incident Intake Demo July 2025
ServiceNow Community
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about 1 year
For many enterprises, Java has long been a foundational technology. But in recent years, what was once a free and widely adopted platform...
The True Cost of Oracle Java Audits—And Why Nearly 80% of Organizations Are Moving to Open-Source Alternatives
REDE Consulting
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about 1 year
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With our latest ServiceNow synthetic monitoring release, we’re making it easier than ever to deploy proactive, reliable monitoring, right from where you already work. From running tests on your exi...
Accelerate Your Monitoring: Synthetic Tests from MID Server
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Installing Hardware Asset Management (HAM) – Part 2 | ServiceNow Webinar (July 22, 2025)
ServiceNow Community
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about 1 year
Installing Hardware Asset Management (HAM) – Part 1 | ServiceNow Webinar (July 8, 2025)
ServiceNow Community
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about 1 year
Hey Community!!
am 18.9.2025 um 1400 startet unser Webinar rund ums Thema Autonomous IT, was sehr passend ist zur SNUG in Linz!!
_"Erleben Sie in unserer Demo, wie Agentic AI Support-Teams dabei ...
Webinar - Autonomous IT - Zeros Make Heros: Die Zukunft der IT beginnt jetzt
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Registration is LIVE for the [ServiceNow Healthcare Road Show, Detroit](https://rsvp.servicenow.com/SN-HC-Roadshow-Detroit) taking place on Tuesday, September 16 at the MGM Grand Detroit!
Join Ser...
Register Today! ServiceNow Healthcare Road Show, Detroit – 9/16
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AI is changing what the business demands of HR. HR leaders need to evolve how their function operates, equip employees with the skills to thrive, and help transform the workforce for the future. Th...
The Human Side of AI Transformation - Workflow™
workflow.servicenow.com
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about 1 year
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For a period in the 2010s, parallax was a guaranteed way to make your website “cool”. Indeed, Chris Coyier was [writing about it as far back as 2008](https://css-tricks.com/3d-parralax-background-e...
Bringing Back Parallax With Scroll-Driven CSS Animations
CSS-Tricks
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about 1 year
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ServiceNow Health and Safety has delivered several top innovations and enhancements in the July 31, 2025 release.
For additional details, refer to the [product documentation](https://docs.service...
Health and Safety- What's New in the July 2025 Release
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[Yokohama Patch 5 includes what might be the most important release of the year: Workflow Data Fabric!](http://%20https://www.servicenow.com/community/innovation-office-blog/workflow-data-fabric-hu...
Workflow Data Fabric Hub YP5
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