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Service-now.com was graciously invited by Mark Storace, IT Service Management Professional Association founder and CEO, to provide the [vendor spotlight for the ITSMP-a Q408 newsletter](http://www....

An ITSM workout to outlast the economy

Import · almost 18 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158717i5CF3C09660D63BEF/image-size/large?v=v2&px=999)You may have heard this little saying: _"There's a right way, a w...

Diving into Windows Credentials...

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User Groups are rolling!

User Groups are rolling!

Import · almost 18 years
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I wanted to take a moment and welcome everyone to the Ohio Local User Group (OLUG). I've been in contact with Terry Brown, our account executive for the Ohio area, and Rob Woodbyrne of SNC to help ...

Welcome and Save the Date

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158721i7CC2086D982AD51F/image-size/large?v=v2&px=999)We're often asked setting up Discovery schedules. What are the "be...

Discovery Schedule Tactics...

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158731iD82106C416D90702/image-size/large?v=v2&px=999)Most of the time Discovery thinks of each IP address as representi...

A Question of Identity...

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Each morning I drive down out of the mountains of eastern San Diego County to the coastal plains (where the wooden spaceship is docked). This morning I was treated to a scene of sublime beauty — a ...

Diving into Discovery IP Ranges...

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158735iD7001EA17B8C7758/image-size/large?v=v2&px=999)One of the many kinds of devices that Discovery will find and expl...

Diving Into Printers...

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We're targeting our Global Text Search capability for the Winter 2009 release (in two months). Since no new feature just "pops up" from the aether, fully formed and complete, it's obviously a work ...

Global Text Search - coming soon to an instance near you; feedback wanted

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158737i5AF92D73D1675916/image-size/large?v=v2&px=999)[MID servers](http://wiki.service-now.com/index.php?title=MID%5FSe...

Managing MID Server Resource Consumption...

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My ToolBox

My ToolBox

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158755i615637980A35D410/image-size/large?v=v2&px=999)Buried within the Discovery application (at Discovery → IP Addre...

Discovery's IP Address Table...

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Diving Into ECC Queue Messages...

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Pinging in the Rain...

Pinging in the Rain...

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I've had a lot of questions from people about _Configuration Item (CI) relationships_. What exactly are they? How do they work? What causes Discovery to create them?Good questions! From a human pe...

CI Relationships...

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Serial numbers are an important notion in Discovery — they are the best way we have to unambiguously identify a particular device or system, even if it changes IP address or location. Unfortunately...

Diving Into Serial Numbers...

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![](imagecache/Small/SlightlyLoony/intrepid_explorer1.jpg)Several readers asked if this is a photo of me in my youth (back when dinosaurs roamed the Earth).No. It is not. The photo comes from [thi...

To Those Who Were Wondering...

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158739iDEE8A65D24813B3B/image-size/large?v=v2&px=999)One fine day, not so very long ago, I helped some folks install a ...

An Unexpected Discovery...

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We have a legacy application that is on its last legs. Despite this, it is one of our most critical apps (a situation that I'm certain many of you can sympathize with). At any rate, it appeared to ...

Tough Technical Issue Needs Solving

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Some questions I hear often relate to CMDB items that have disappeared out in the real world, but still exist in the database. Perhaps it's a server that was taken out of service, or a laptop that ...

To Delete or not to Delete...

Import · almost 18 years
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That's actually just a snippet of the XML "payload" returned by the probe, but it's the part that's important to this discussion. If you'd like to see the results of any probe, you can drill down ...

Those Sensible Sensors...

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What actually happens when a Discovery kicks off? In this post, I'll follow the process step-by-step for a Windows workstation (or laptop). The process is very similar for other kinds of computers ...

Anatomy of a Discovery...

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Back to the grind

Back to the grind

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On the way to work this morning, I pondered a conversation I'd had over the weekend with Mark R., a friend who is responsible for IT at a medium-sized company in the financial services industry. Ma...

A Great Tool in Tough Times...

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Here are some pictures of the Technical Training session.Can you find your favorite PS or SC resource? \[flickr-photoset:id=72157608341040893,size=m\]

Tech Training Sessions, Day 2 morning

Import · almost 18 years
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