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I would like to insert the priority and category and possibly other values in a new incident ticket(form) based off conditions in an assignment rule after an email is received by the instance. In t...

Insert values in form from assignment rule conditions after email is recieved

Import · over 17 years
KC
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158611iEEC4B738EBBAF5D1/image-size/large?v=v2&px=999)Port probes… Doesn't this sound like something unpleasant, possibl...

Diving Into Port Probes...

Import · over 17 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158623iFB912AEF377EBA1E/image-size/large?v=v2&px=999)Frankly, we've been quite surprised just how much NetWare is still...

New Feature: NetWare Support...

Import · over 17 years
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Four Great Questions

Four Great Questions

Import · over 17 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158621iB3B4483ADEBEAF7B/image-size/large?v=v2&px=999)If you're managing a bunch of switches and routers, there's a good...

Do Your Own Thing: Setting the IOS Version Number...

Import · over 17 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158615iC3A87DF51A2479E2/image-size/large?v=v2&px=999)In a conversation a few days ago, one of our customers said to me,...

How She Got What She Wanted...

Import · over 17 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158651i83B5B805747586A8/image-size/large?v=v2&px=999)If you've used Discovery at all, you're familiar with the Discover...

Diving Into Discovery Devices and History...

Import · over 17 years
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Service-now

Import · over 17 years
r
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![image](https://community.servicenow.com/community/image/serverpage/image-id/160053i9A2DD0850E4F4442/image-size/large?v=v2&px=999)I've discussed the [ECC Queue before](https://community.servicenow...

Diving Into ECC Queue Attachments...

Import · over 17 years
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_"Hmmm... I want to discover everything on our network, and we use 10-dot IP addresses for everything, so I'll make this easy on myself — I'll just enter a single IP Network range of 10.0.0.0/8!"_ ...

ECC Queue Tales: With Power Comes Responsibility...

Import · over 17 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158641iCC0A2D5DE8566E5B/image-size/large?v=v2&px=999)A serial number is such a simple concept. If you didn't know any b...

New Feature: A Serious Surfeit of Serials...

Import · over 17 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158645i507B45C55ABABEFA/image-size/large?v=v2&px=999)Yesterday I was on a call with a customer who had a tough problem:...

ECC Queue Tales: Good Credentials Gone Bad...

Import · over 17 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158663i554278DF67059DAD/image-size/large?v=v2&px=999)In recent months we've started hearing about Macs from our custome...

New Feature: Mac Support...

Import · over 17 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158667iDBAA2D2E9E7FAA67/image-size/large?v=v2&px=999)The next release includes a spiffy new report that serves several ...

New Feature: Probe Report...

Import · almost 18 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158677i752DD96F73C11906/image-size/large?v=v2&px=999)I've mentioned before that you can use the SNMP system OID for a d...

Diving Into SNMP System OID Classifiers...

Import · almost 18 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158683i6FF56C2172D55B80/image-size/large?v=v2&px=999)You've probably heard that our Discovery product is "agentless" — ...

What Does "Agentless" Mean?

Import · almost 18 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158685i7B5D246DBEAFBA24/image-size/large?v=v2&px=999)Yesterday I was talking with a long-time customer who was just sta...

What Exactly IS a MID Server, Anyway?

Import · almost 18 years
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permit 10.0.23.44permit 10.65.23.0/24deny all The router will look at the IP address of every incoming request, and run it through those rules in sequence. If the request is coming from 10.0.23.44...

It's A Secret!

Import · almost 18 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158693i92DAD481EAED612B/image-size/large?v=v2&px=999)When Discovery goes out and explores your network, most of the tim...

Mystery Devices...

Import · almost 18 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158695iF45DC3FF968F4C2A/image-size/large?v=v2&px=999)When Discovery explores your networks, one of the methods it uses ...

What IS That Thing?

Import · almost 18 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158701i7E14E1C052BCFBD4/image-size/large?v=v2&px=999)Some enterprises have their networks divided into broad, sparsely-...

New Feature: Chunky Pings...

Import · almost 18 years
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Discovery Migrations

Discovery Migrations

Import · almost 18 years
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This is my first attempt at videos. The only thing I have done is checked with a few of my Service Desk techs to see if it made their ears bleed listening to me. I am still working on fixing the au...

First Video for creating a Delegate.

Import · almost 18 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158747iE713EC4623A2E35F/image-size/large?v=v2&px=999)There's too much information!I've seen this reaction several times...

A Question of Scope...

Import · almost 18 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158707iDC7321F69AC24D8E/image-size/large?v=v2&px=999)The next release of our project includes many spiffy new features ...

New Feature: UPS Discovery...

Import · almost 18 years
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