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> The main challenge for me is to keep track with what is going on, I feel sometimes like I'm herding sheep!We have around 1700 staff and 17,000 students and as you can imagine things are constantl...

Interview with Mark Flexman from Bournemouth University

Import · over 14 years
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Our dog food tastes pretty good!

Import · over 14 years
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I was thinking we should get the virtual user group going again? Let me know if you agree.\[edit\]The virtual user group is what we make it. You want to do video chats about it and ask questions to...

Virtual user group interest?

Import · over 14 years
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Somewhere there may be a programmer who always writes programs that work correctly on the first try. Many non-programmers I know are convinced that _every_ progammer other than me is like that! But...

Jelly: When Everything Goes Horribly Wrong...

Import · over 14 years
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Customizing the dirty form alert popup

Customizing the dirty form alert popup

Import · over 14 years
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There's another aspect of Jelly that can easily confuse just about anybody. I've deliberately avoided showing it to this point, because I wanted you to have a solid understanding of the Jelly evalu...

Jelly: It's a Crazy, Mixed-Up World...

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Customizing the dirty form alert popup

Customizing the dirty form alert popup

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Jelly: The Second Phase of Madness...

Jelly: The Second Phase of Madness...

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Glenn O'Donnell asks a question on the Forrester discussion board [Should you abolish your Change Advisory Board?](http://community.forrester.com/message/15756)

Re: Should you abolish your Change Advisory Board?

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Jelly: Some Variables are More Equal than Others...

Jelly: Some Variables are More Equal than Others...

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My wife (Debbie) competes in dog agility with one of our field spaniels, Miki. To anyone who knows about the sport and the breed, that's a bit like saying she's taken up automobile racing — with a ...

Off Topic: Miki the Wonder Dog...

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Une partie du succès de ServiceNow trouve son origine dans l'énorme communauté de clients et partenaires qui orientent la philosophie de ServiceNow et occupent un rôle important dans le développeme...

Conférence Knowledge11 Europe, 6 - 8 décembre 2011, par ImaKumo

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Jelly: A Tale of Two Phases...

Jelly: A Tale of Two Phases...

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Jelly: Evaluate - the Rest of the Story...

Jelly: Evaluate - the Rest of the Story...

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I've been needing to evaluate URI paramaters in areas of the application where the RP object hasn't been available. With a pointer from Tyler Jones I found a great script on stackoverflow.Here is w...

Great Script for URI parms

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Best practice comes with experience and learning from both success and failures. This page in the WIKI is my attempt to summarize what you should expect when going into a CMS project, and is the fi...

Getting Closer to CMS Best Practice

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Jelly: It's Not Just Preserved Fruit...

Jelly: It's Not Just Preserved Fruit...

Import · over 14 years
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I interviewed with [The ITSM Reviews](http://www.theitsmreview.com/) "Chief cook and bottle washer" [Martin Thompson](http://twitter.com/itamreview) about my experiences before joining ServiceNow. ...

Sneaking ITIL into the business

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Sometimes you need to be a little obsessive-compulsive in your HTML rendering, such as when you want to make a list of something. You need to do the same thing, over and over again — you need _repe...

Jelly: Over and Over Again...

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Just came across a new ITIL blog - [itsmsavvy.blogspot.com](http://itsmsavvy.blogspot.com/). Martin, the author is Marketing Manager for Axios Systems, another SaaS ITSM vendor. In his post "[ITIL...

RE: ITIL is dead. Long live ITIL.

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Jelly: Conditional Love...

Jelly: Conditional Love...

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Poor ITILGirl... Hmph, an exercise in unfairness... of course if her manager managed to interpret meaning behind the statistics in front of him - rather than just reading the numbers he'd come to ...

KPI: Kicking Poor ITILGirl

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In my last post, I showed how Runbook will automatically convert a valid XML payload into a Javascript object that you can use in your sensor script. Its a nice feature, but the post was a bit abst...

Dot-walking a Runbook activity result payload - part 2 : Run Powershell wrinkles

Import · almost 15 years
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Jelly: The Strange Case of Dr. JEXL and Dr. Hyde...

Jelly: The Strange Case of Dr. JEXL and Dr. Hyde...

Import · almost 15 years
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It seems that most of the time I'm writing Runbooks, I'm focused on doing _something_ to my target systems. The output of _something_ tends to not be very interesting. For the most part, all I care...

Dot-walking a Runbook activity result payload

Import · almost 15 years
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