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On Tuesday, I highlighted a video that explained how to navigate the smartphone interface. Today, I would like to highlight a video that explains how you can customize the smartphone interface to f...

How to Customize the Smartphone Interface

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Hace poco recibí­ un documento que trata sobre los 6 pasos para manejar las objeciones. Supongo que a todos en algún momento nos han tocado clientes que por una u otra razón, se protegen contra las...

Manejo de las Objeciones!!

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowl...

Think Like a ServiceNow Employee: March 2014 Top KB Articles

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The ServiceNow Smartphone interface makes it easy to visit your instance while out and about. This video introduces the Smartphone interface and explains how you can use it to view lists and forms...

How to Navigate the Smartphone Interface

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I've previously written about the impact of [consumerization](https://www.servicenow.com/community/in-other-news/think-8220-consumerization-of-service-rdquo-over-8220/ba-p/2272638) on the corporate...

Please Stop Reinventing The Wheel: Let Real IT People Help Guide You To Real IT And ITSM Success

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Solutions for almost every cloning issue you can imagine

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Here's a link to a presentation from another SNUG: [I'm down with ODBC (yeah you know me)](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=c64e26addbd0dbc01dcaf3231f9619d8) ...

I'm down with ODBC (yeah you know me)

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: March 25, 2014

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On-Call Scheduling Application on ShareNow

On-Call Scheduling Application on ShareNow

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In a continuation of the people dimension in an implementation, I would like to review what you can expect from ServiceNow. ServiceNow Role Examined ServiceNow Account Manager The ServiceNow A...

Implementation Critical Success Factors - People Continued: ServiceNow Resources

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I'm down with ODBC (yeah you know me)

I'm down with ODBC (yeah you know me)

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Everything you wanted to know about Discovery

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We call those that build custom applications on our platform ServiceNow creators. Creators have built thousands of applications and we want to highlight these applications in our community. If you ...

Take the Creator Challenge: Tell us about your app and get a free t-shirt.

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Reserve Your Knowledge14 Lab Seats Now! The [agenda builder](http://knowledge.servicenow.com/KN14/AgendaBuilder/Mar3CommunityNE) is now open. Lab seats fill up fast, so build your agenda early. Ch...

Reserve Your Knowledge14 Lab Seats Now!

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Innovation of the Year Deadline!

Innovation of the Year Deadline!

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Michigan ServiceNow Solution Consultant: Dave Caldwell

Michigan ServiceNow Solution Consultant: Dave Caldwell

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5-part series on Troubleshooting a failed Discovery

5-part series on Troubleshooting a failed Discovery

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k
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We'd like to make the BCSNUG the best user group in the community. To do that we need all our BC members online and signed up to the group. But I'm going to ask that you do just a little bit more t...

Community User Profiles

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This is Part 2 of the Cost Modeling Your Cloud series. [Part 1 is here](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=1b5c2aa1dbd0dbc01dcaf3231f9619ea). One of my least f...

Cost Modeling Your Cloud, Part 2: Develop The Model

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: March 18, 2014

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Meet Trixie, a twice-rescued dog with whom my wife and I have joyously shared our lives for the past few years. She's of indeterminate age and breed(s), but is definitely still a happy puppy at hea...

IT and Enterprise Transformation 101: Why IT Transformation Matters

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In this post we'll be exploring the benefits of implementing an HR Case Management solution. Before diving in lets recall that the fundamental purpose of HR Case Management is to track, manage, and...

Exploring the Benefits - HR Case Management

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When I was a kid, both my parents smoked cigarettes. (Which may be the single biggest reason why I don't. Thanks, Mom and Dad!) One of my earliest memories is the sight of my father reaching for hi...

IT and Enterprise Transformation 101: Why Social Collaboration Matters

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Last week, I highlighted a video introducing the context-sensitive help feature and explaining how you can use it to give your users easy access to the information they need. Today's video explain...

How to Set Up Custom Help

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I've long been waiting for a ServiceNow platform feature to allow me, when looking at the form view of an existing record in the content frame of the standard user interface, to open the form in it...

UI action to open a form in a new window

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