ServiceNow News
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In this episode, [ben.yukich](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=67f2d6e1db1c1fc09c9ffb651f9619c3) provides tips and tricks for using the powerful Discove...
TechBytes Episode 5: Discovery - Tips, Tricks, and Best Practices
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Since we launched the Customer Self-Service (CSS) Portal in March, you've given us a lot of great insight into your user experience! Based on your feedback, we've added a new search feature, respon...
4 Feature Updates to the Customer Self-Service Portal
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Earlier this week I blogged about customers that I've spoken to this year and their desire to work towards adopting DevOps tools and ways of working.
In case you missed it read [Unicorns are cool,...
The first evolutionary steps to continuous flow - visualize existing work
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An inbound email action script has access to various pieces of an inbound email through script variables. The script variables email.from and email.origemail can be different.
email.from
email.fr...
The difference between Inbound Email Action variables email.from & email.origemail
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Email send 4
sent
YES
Sent ok
Here is the final activity formatter displaying the emails on the incident form.
Note that there are only the sent and received correctly\ emails which are shown....
Journals with Activity formatter does not show ALL Send/receive emails
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This video explains the different types of indicators that you can create for Performance Analytics in the ServiceNow platform, and demonstrates the process for creating a manual indicator, then co...
Video
How to Create an Indicator for Performance Analytics
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Having been around at ServiceNow for a while now the highlight of my week is still getting the opportunity to meet with customers and hear how they are using the product to solve business challenge...
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Unicorns are cool, but DevOps horses pull a lot of weight
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ServiceNow Scripting 101: Calling a Sub-Workflow, Part II
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We've heard that it's hard to navigate the wiki and see all the content for a particular area. The navigation structure is flat and based on tasks. But most people first identify a product area and...
New documentation site: organized to help you find answers fast
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It is common today for an IT environment to generate terabytes of data per day. And often times, this poses a huge challenge for datacenter operators — it's hard to tell what's important and what's...
Bringing the Power of Analytics to Improve Incident Resolution
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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.
DIFFICULTY LEVEL: INTERMEDIATE
Assumes good knowledge and/or familiarity of Orchestrat...
Mini-Lab: Workflows — Branch and Join Example (Parallel Processing)
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Sometimes your Client Scripts, UI Policies, and other client side scripting doesn't work as expected. This can be especially frustrating when you don't have access to debugging tools like your brow...
Accessing Your Developer Tools in the Classic Mobile and Tablet UI
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