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It's not unusual I'm asked what I view as good practice when assessing the risk of a change, to which I often start off my response by saying "We have a number of capabilities which enable change t...

Assessing the risk of a Change

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Free Service Portal Theme!

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Disabling Lagging List v3

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Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

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In ServiceNow, the "Short Description" in the incident form can be a powerful way to accelerate and raise the quality of incident resolution. The trick is to provide an informative summary of the i...

The Mighty "Short Description"

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There have been few blog posts and share utilities by others that inspired coming up with this cool feature. If you are fan of those (which I am), then you might like this! Wouldn't it be cool to ...

Unlearn Series - Adding a cool encoded query menu

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Your organization is dynamic and things change, sometimes at the drop of a hat. What should you do if something unexpected comes up and you need to request a delay in the quarterly patch upgrade fo...

Requesting assistance with quarterly patching or version upgrade changes

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Generate HighChart Data in a Widget Server Script

Generate HighChart Data in a Widget Server Script

Developing Creative Business Solutions On ServiceNow on CodeCreative | A ServiceNow Blog · over 9 years
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Do your recall the [leading fashion retailer](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=a91deea5dbd0dbc01dcaf3231f961971) who is planning on saving $1M with ServiceNow...

ITSM Go-Live a Major Success!

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As an IT Pro, I'm sure you can relate to this scenario. Your team has been tasked with moving from an older solution to a newer one. But there's a catch, you will have no help from your new solutio...

From Weeks to Hours with ServiceNow Global Services

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A large part of "under the hood" communications and notifications in the ServiceNow platform are managed by events. These are triggered by specific actions, such as: an incident being created or up...

Improved events processing on the ServiceNow platform

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It's all well and good when you know various URL tricks to navigate around the UI, like [Getting your ServiceNow URLs right](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=...

What's in a name.do?

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Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

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Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

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Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

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Do I dare to move from CMS to Service Portal

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Conteúdo Knowledge17 e vem aí­ o Knowledge18

Conteúdo Knowledge17 e vem aí­ o Knowledge18

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![image](https://community.servicenow.com/community/image/serverpage/image-id/160737i75D18E6272147F10/image-size/large?v=v2&px=999)The Knowledge Base is kept current with frequent edits and additio...

Knowledge Base Digest: May 16, 2017

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OnSiteFile webinars: Your onsite file hosting solution for ServiceNow

OnSiteFile webinars: Your onsite file hosting solution for ServiceNow

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WannaCry (or WannaCrypt, WanaCrypt0r 2.0, Wanna Decryptor) is a ransomware program targeting Microsoft Windows. On Friday, 12 May 2017, a large cyber-attack was launched, infecting over 230,000 com...

ServiceNow KB Article on WannaCry Ransomware

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WannaCry (or WannaCrypt, WanaCrypt0r 2.0, Wanna Decryptor) is a ransomware program targeting Microsoft Windows. On Friday, 12 May 2017, a large cyber-attack was launched, infecting over 230,000 com...

ServiceNow KB Article on WannaCry Ransomware

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Redirect End users to different portals

Redirect End users to different portals

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Finally I got sometime to finish off the Multiple Catalog series. In this part let's delve into search and breadcrumbs. As we know the OOB Homepage and typeahead Search widget supports only single...

Portal diaries: Service Portal — Multiple Catalogs (Part 3)

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![image](https://community.servicenow.com/community/image/serverpage/image-id/160735iC61BE1B25586FCDA/image-size/large?v=v2&px=999) One of the most exciting feature of the ServiceNow Istanbul re...

Istanbul Automation Testing Will Make Your Life Easier

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For those of you who are unfamiliar, the Microsoft product known as Azure is an example of what is now known as Infrastructure as a Service (IaaS) ). In practical terms what Azure actually is, are ...

Service Now dancing with Azure

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