ServiceNow News
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Can you answer the following questions about your IT service delivery?
Do you know what is being used within your IT environments, as well as how it's being used?
Is that information current and...
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CMDB 101 - What is a configuration management database and why do you need one?
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If you have decisions to make in your organization that involve IoT, machine learning and artificial intelligence, take a moment to watch this 1 hour video that touches on healthcare AI models and...
Artificial Intelligence Impacting Healthcare Decisions
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_Note: I posted this article on [SN Pro Tips](https://snprotips.com/blog/2018/4/12/if-a-genie-gave-me-three-wishes-id-use-them-all-to-fix-scope), but figured it made sense to post it here as well. ...
If a Genie Gave Me Three Wishes, I'd Use Them All to "Fix" Scope
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[ServiceNow Software Asset Management](https://www.servicenow.com/products/software-asset-management.html)(SAM) has officially received Federal Risk and Authorization Management Program ([FedRAMP](...
ServiceNow Software Asset Management is FedRAMP Certified!
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Please use this article to post questions that arise during the HAM Fundamentals K18 Pre-Conference courses.
Hardware Asset Management Fundamentals K18 Pre-Con Discussion Forum
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This is Part 1 of a three-part series on Major Incident Management (MIM).
ServiceNow continues to innovate with the creation of a new application in [Kingston IT Service Management](community?id=...
The Power of Major Incident Management - Part 1, Activation and Properties
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[](https://community.servicenow.com/now-platform/latest-release.html)
Service Mapping Fundamentals - 9th April 2018 - Matt Coulter
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Migrating knowledge articles from one ServiceNow instance to another
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Link to the video: https://youtu.be/6Qn8hUuz4Vs
Items demonstrated/discussed in this video:
\ Navigated to Maintain Items and displayed the Catalog Item.\ Navigated to and displayed the Variable ...
Video
How to Setup a Report Using a Service Catalog Variable
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